Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Delivery in the United States typically takes 7 to 15 business days. You will get a tracking number by email as soon as your order ships.
Where do you ship?
We currently ship within the United States only, and shipping is always free. We are working on opening up more countries soon.
How do I track my order?
You will receive a shipping confirmation email with a tracking link. Tracking can take 2 to 5 business days to show movement after that email while the carrier scans the package in.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we will do our best to update or cancel it. After that, the order has usually already been sent to our fulfillment partner and cannot be changed.
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original packaging. Email coredagency@gmail.com with your order number to start a return. Full details are in our Refund Policy.
My item arrived damaged. What do I do?
We are sorry about that. Send a photo of the damage and your order number to coredagency@gmail.com within 7 days of delivery and we will ship a replacement or refund you, your choice.
What payment methods do you accept?
We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify — we never see or store your card details.
Are there any extra fees at checkout?
No. The price you see is the price you pay, plus any sales tax required in your state. Shipping is free on every order.
How do I contact you?
Email coredagency@gmail.com or use the Contact page. We reply within 24 to 48 hours, Monday through Friday.